Account settings and security
Updated November 8, 2026
Manage your account under Account details: click your profile picture in the top right corner.
Username
Your username is how other traders see you. You can sign in with it or with your email.
- You can change it once every 90 days.
- Use letters, numbers and hyphens, at least 3 characters. It must not be taken already.
Enter the new address in Account details and save. The change applies right away, and we email both your old and new address. If you didn’t make the change, contact us immediately.
Withdrawals pause for 48 hours after an email or phone change, to protect your balance.
Password and sign-in security
- Use a strong password that you don’t use anywhere else.
- Two-factor authentication: turn it on in your account to require a code from your authenticator app when you sign in.
- Passkeys: sign in with your fingerprint, face or device PIN instead of a password.
- We email you whenever your password or email changes.
Deleting your account
Contact us through the Contact us page to delete your account. Withdraw your balance first: deletion is permanent, and your profile, order history and any remaining balance are lost.