Delivery and completing an order

Each order has its own trade page, opened from My Active Orders. Use its Direct Chat to arrange the delivery in game. Keep all trade talk there: it’s the record our team reads if something goes wrong.

Delivery methods

The listing sets which methods are allowed: Face to face trade, Mail, Auction House or Guild Bank. The buyer picks one per character when ordering.

The seller delivers

1. Deliver the gold before the delivery timer runs out.
2. Click I’ve Delivered – Notify Buyer and tick each character you delivered to. Tick a character only when its full amount has been delivered.
3. Upload a recording of the delivery. Without proof, a dispute about the delivery will go to the buyer.

If the timer runs out before the seller marks the order delivered, the order expires and the buyer is refunded. A seller who can’t deliver can use Cancel Order before marking it delivered.

The buyer confirms

Check that the gold arrived on every character, then click Verify Delivery. The payment goes to the seller.

If the buyer doesn’t respond, the order completes automatically 72 hours after it was marked delivered, unless a dispute is open.

Each character is settled on its own. A character either receives its full amount or the buyer is eligible for a refund on it: we don’t accept partial delivery for a character. One order can end with some characters completed and others cancelled and refunded.

Something wrong? See Problems with an order: disputes and refunds.

Feedback

After an order is completed, both sides have 48 hours to leave a thumbs up or thumbs down. Neither of you sees the other’s rating until both have rated or the time is up. A trader’s positive feedback (last 30 days and all time) appears on their profile and in the marketplace.

We remove negative feedback only in these cases:

• it was used to blackmail the trader for extra gold or a discount
• it was left on purpose to damage a competitor
• it has nothing to do with the trade
• both sides agreed in the chat to remove it

Feedback older than one year can’t be removed. To ask, contact us with a link to the order.